Dear valued customers,
Due to official restrictions, deliveries within the country may be delayed. We will deliver your order as soon as possible.
In line with official directives, we are unable to accept returns and fiton rooms not allowed.
Our teams are closely following COVID-19 guidelines as per the health authorities. Your safety is of utmost importance to us. As a homegrown brand, we are in this together with you and understand your concern about yourself, your families and the communities we all live in.
Our number one priority will always be the health and safety of you, our customers and our own people. We would like to share with you a few precautionary measures we have been practicing in our daily operations:
Sanitised facilities. We own and operate all our warehouses ourselves, and ensure the highest standards of cleanliness and hygiene at all our facilities. In addition to our stringent safety standards, we have further introduced disinfection processes and rigorous sanitation of all locations. Along with sanitisers at all workstations, our employees have the appropriate protective gear to ensure their safety and yours.
No Cash on Delivery. To ensure your safety and the safety of our couriers, we are not allowing Cash on Delivery as a payment option.
Collect. We are now offering order pick up from Borella store only.
We are constantly monitoring the situation as it unfolds and will keep you updated as we receive more information.
We would like to thank you for your loyalty and want to assure you that you are in safe hands.
Stay positive, Stay healthy.